Shipping policy

SHIPPING POLICY
Effective Date: 18 September 2026
At THE TEEJAY STUDIOS, we carefully pack and inspect every order before dispatch to ensure that your products reach you in good condition.
This Shipping Policy explains how orders placed through theteejaystudio.com are processed and delivered.
1. Shipping Locations
We currently ship our products to serviceable locations across India.
Delivery availability may depend on the serviceability of the customer's PIN code and the courier/logistics partner available for that location.
If your location is not serviceable, we will contact you using the details provided with your order.
2. Order Processing
Orders are generally processed within 1–3 business days after successful payment and order confirmation.
Orders placed on Sundays, public holidays or during periods of unusually high order volume may require additional processing time.
Once your order has been dispatched, you will receive the available shipping/tracking information through email, SMS, WhatsApp or other applicable communication channels.
3. Delivery Timeline
After dispatch, delivery generally takes approximately:
3–7 business days, depending on the destination, PIN code and courier service.
Remote or difficult-to-service locations may require additional time.
Delivery timelines are estimates and are not guaranteed. Delays may occur due to circumstances beyond our reasonable control, including:
Courier delays
Weather conditions
Natural disasters
Public holidays
Strikes or transportation disruptions
Regional restrictions
Incorrect or incomplete address information
High-volume periods
Other unforeseen logistical circumstances
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before payment is completed.
Shipping charges may vary depending on:
Order value
Delivery location
Package weight/size
Promotional offers
Courier service
From time to time, we may offer free shipping promotions subject to the terms displayed on the website.
5. Tracking Your Order
Where tracking is available, customers will receive a tracking number or tracking link after the order has been handed over to the courier.
Customers can use the tracking information to monitor the status of their shipment.
Please allow some time for the courier's tracking system to update after dispatch.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
Full name
House/building number
Street/locality
City
State
PIN code
Valid phone number
THE TEEJAY STUDIOS is not responsible for delivery failures or delays resulting from incorrect, incomplete or inaccurate information provided by the customer.
If an order is returned to us because of an incorrect address, repeated failed delivery attempts or the recipient being unavailable, additional shipping charges may apply for re-dispatch.
7. Failed Delivery Attempts
Courier partners may make multiple delivery attempts.
If the recipient is unavailable or cannot be contacted, the courier may return the shipment to the sender.
Customers should ensure that the phone number provided during checkout remains reachable during the delivery period.
8. Delayed or Lost Shipments
If your order has not arrived within the expected delivery period, please contact us at:
contact@theteejaystudio.com
Please provide your order number so that we can check the shipment status with our logistics partner.
Where a shipment is confirmed as lost by the courier, we will review the matter and determine the appropriate resolution in accordance with applicable law and our policies.
9. Damaged, Broken or Tampered Packages
We take reasonable care when packing our products before dispatch.
However, if your package arrives damaged, broken, leaking or visibly tampered with, please:
Take photographs of the outer package before opening it, where possible.
Take clear photographs/videos of the damaged product and packaging after opening.
Keep the original packaging, shipping label and product.
Contact us at contact@theteejaystudio.com within 48 hours of delivery.
Mention your order number and provide the photographs/videos.
Please do not discard the product or packaging until our team has completed its review.
The claim will be evaluated by our team and, where the issue is verified and approved, an appropriate replacement or refund may be provided.
Please refer to our Return & Refund Policy for complete details.
10. Product Leakage or Transit Damage
If a cosmetic product is received with leakage, breakage or other apparent transit damage, please do not continue using the affected product.
Contact us within 48 hours of delivery with photographs/videos and your order details.
Our team will assess the claim and provide further instructions.
11. Incorrect Product Received
If you receive a product that is different from the product mentioned in your order confirmation, please contact us at:
contact@theteejaystudio.com within 48 hours of delivery.
Please provide photographs of the product received along with your order number.
If the error is verified, we will review the appropriate replacement or refund arrangement.
12. Cancellation After Dispatch
Once an order has been dispatched, cancellation may not be possible.
Please refer to our Terms of Service and Return & Refund Policy for additional information regarding order cancellation and returns.
13. Cash on Delivery
If Cash on Delivery (COD) is offered for your location, additional conditions or charges may apply.
COD availability may vary based on the delivery PIN code, order value and courier service.
14. Contact Us
For shipping-related questions or assistance, please contact:
Teejay Innovative Studios Private Limited
THE TEEJAY STUDIOS
📧 contact@theteejaystudio.com
Website: theteejaystudio.com
Please include your order number in all shipping-related communications.