Terms of service

TERMS OF SERVICE
Effective Date: 18 September 2026
Welcome to THE TEEJAY STUDIOS.
These Terms of Service (“Terms”) govern your access to and use of the website operated by Teejay Innovative Studios Private Limited (“THE TEEJAY STUDIOS”, “we”, “us”, or “our”), including the purchase of products through our online store.
By accessing, browsing or purchasing from our website, you agree to be bound by these Terms. Please read them carefully before using our website or placing an order.
1. About Us
Teejay Innovative Studios Private Limited
Brand: THE TEEJAY STUDIOS
Website: theteejaystudio.com
Email: contact@theteejaystudio.com
We operate as a cosmetic R&D, manufacturing and beauty products company and offer cosmetic and personal-care products through our online store.
2. Use of Our Website
You agree to use our website only for lawful purposes.
You must not:
Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to our website, systems or accounts.
Copy, reproduce or commercially exploit our website content without permission.
Upload or transmit malicious software or harmful material.
Interfere with the security or functioning of the website.
Provide false, misleading or inaccurate information while placing an order.
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, ingredients, specifications, prices and other information displayed on our website are accurate and up to date.
However:
Product colours may appear slightly different depending on the customer's device or screen.
Packaging, labels or design may change from time to time.
Cosmetic products may have natural variations in colour, fragrance or texture depending on their formulation and raw materials.
Availability of products may change without prior notice.
We reserve the right to correct errors, inaccuracies or omissions and to update product information at any time.
4. Cosmetic Products & Individual Results
Our products are intended for their stated cosmetic and personal-care purposes.
Individual results may vary depending on factors including skin type, hair type, usage, environmental conditions, lifestyle and individual response.
Customers are responsible for reading the product description, ingredients, directions for use, warnings and other product information before purchasing and using a product.
If you have known allergies, sensitivities or specific skin/hair concerns, we recommend reviewing the ingredients carefully and consulting an appropriate healthcare professional where necessary.
5. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
After receiving your order, we may send an order confirmation by email, SMS, WhatsApp or other available communication channels.
An order is subject to acceptance and product availability.
We reserve the right to refuse or cancel an order in circumstances including:
Product unavailability
Incorrect pricing or product information
Suspected fraudulent activity
Incorrect customer information
Payment-related issues
Delivery restrictions
Other circumstances where fulfilment is not reasonably possible
If we cancel an order for which payment has already been received, the applicable amount will be refunded through the original payment method or appropriate payment channel.
6. Pricing & Payments
All product prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Applicable taxes, shipping charges or other charges will be displayed during the purchasing process where applicable.
Payments may be processed through third-party payment providers, including Razorpay and other payment methods made available on our website.
We do not directly store complete payment-card information on our servers where payment processing is handled by third-party payment providers.
You agree to provide accurate and complete billing and payment information.
7. Shipping & Delivery
Orders will be shipped to the delivery address provided by the customer at checkout.
Delivery timelines displayed on the website are estimates and may vary due to:
Courier delays
Weather conditions
Public holidays
Regional restrictions
Incorrect or incomplete address information
Unforeseen logistical circumstances
Once an order has been handed over to the courier, delivery may be subject to the courier service's terms and operational conditions.
Customers are responsible for providing a correct and complete delivery address and contact information.
8. Returns, Replacements & Refunds
Due to the nature of cosmetic and personal-care products, we generally do not accept returns or refunds for products that have been correctly delivered and are not defective or damaged.
This includes products that are:
Opened or used
Purchased incorrectly
Unwanted or no longer required
Not preferred by the customer
Unsuitable for an individual's personal preference
If a product arrives damaged, defective, broken, leaking, incorrect or materially different from the product ordered, the customer must contact us within 48 hours of delivery.
Customers may be required to provide photographs/videos of:
The product
Outer packaging
Shipping label
Damage or defect
All such claims will be reviewed by our team on a case-by-case basis.
Where a claim is approved, we may provide a replacement or refund, as applicable.
For complete details, please refer to our Return & Refund Policy.
9. Damaged Packages
Customers are encouraged to inspect the package at the time of delivery where possible.
If the package appears visibly damaged, tampered with or leaking, please photograph the package before opening it.
Do not dispose of the damaged product or packaging until the matter has been reviewed by our team.
10. Order Cancellation
Cancellation requests may be accepted if received before the order is dispatched, subject to our ability to process the request.
Once an order has been dispatched, cancellation may not be possible.
11. Intellectual Property
All content appearing on this website, including but not limited to:
Brand name
Logos
Product names
Product images
Photographs
Videos
Graphics
Website design
Text
Product descriptions
Marketing materials
Original formulations and technical information where disclosed
is owned by or licensed to Teejay Innovative Studios Private Limited unless otherwise stated.
You may not reproduce, modify, distribute, copy, publish, sell or commercially exploit our content without prior written permission.
12. User Reviews & Content
If you submit reviews, photographs, comments, testimonials or other content to us, you confirm that:
The content is truthful to the best of your knowledge.
You have the right to submit the content.
The content does not violate another person's rights.
The content does not contain unlawful, abusive, defamatory or misleading material.
By submitting content, you grant us permission to use, reproduce and display that content for legitimate business, marketing and promotional purposes, subject to applicable law.
We reserve the right to remove content that violates these Terms or applicable law.
13. Third-Party Services & Links
Our website may use third-party services for functions such as:
Payment processing
Shipping and logistics
Analytics
Marketing
Customer communication
Website hosting
Social media integration
Third-party services operate under their own terms and privacy policies.
We are not responsible for the content, availability or practices of third-party websites or services that may be linked from our website.
14. Website Availability
We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be:
Available without interruption
Free from technical errors
Free from viruses or other harmful components
Compatible with every device or browser
We may temporarily suspend or modify the website for maintenance, upgrades, security or other operational reasons.
15. Limitation of Liability
To the extent permitted by applicable law, THE TEEJAY STUDIOS shall not be liable for indirect, incidental or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to exclude or restrict any consumer rights or legal protections that cannot lawfully be excluded or restricted under applicable law.
16. Indemnification
You agree, to the extent permitted by applicable law, to indemnify and hold harmless Teejay Innovative Studios Private Limited, its directors, employees, representatives and service providers from claims, losses or expenses arising from:
Your misuse of the website
Your violation of these Terms
Your violation of applicable law
Information or content submitted by you
Unauthorized use of another person's account or payment information
17. Privacy
Your use of our website is also subject to our Privacy Policy.
We collect and process personal information in accordance with applicable laws and our Privacy Policy.
Please review our Privacy Policy before placing an order.
18. Governing Law & Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer-protection laws and jurisdictional requirements, disputes relating to these Terms or purchases made through our website shall be subject to the jurisdiction of the appropriate courts in Coimbatore, Tamil Nadu, India.
19. Changes to These Terms
We may update or modify these Terms from time to time.
Any updated version will be published on this page with the revised effective date.
Your continued use of our website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
20. Contact Us
For questions regarding these Terms, orders, products or our policies, please contact:
Teejay Innovative Studios Private Limited
THE TEEJAY STUDIOS
📧 contact@theteejaystudio.com
Website: theteejaystudio.com